PRIVACY POLICY. PERSONAL DATA PROCESSING
(1) We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in how we process your personal data or any changes in legal requirements. We will display the latest modified version of the Privacy Policy on our website, so please review its content periodically.
(2) The registration of a User/Buyer for legally contracting products requires the provision of basic information about the User/Buyer.
Funcțional Gourmet Bites SRL will maintain the confidentiality of the data provided for registration and will not make it public, except as provided by law and in this Contract.
(3) Your personal data is important to us, and we are committed to protecting its confidentiality and security. Thus, we will not sell, transfer, disclose, or allow access to your personal data to third parties not directly connected to our business activities.
(4) To conduct our activities smoothly, it may be necessary for some of our employees and contractors to access your data. Contractors refer to companies with which we have contractual relationships for various services, including but not limited to: IT service providers, telecommunication providers, integrated solutions providers for call centers, order management solutions providers, and banking and payment services providers. In all these cases, disclosure of your personal data is based on a contract with these Contractors, who are obligated to use the data exclusively for the purpose entrusted, respect confidentiality, ensure data security, and comply with all applicable data protection legislation.
(5) We may also disclose your personal data to public authorities (e.g., Prosecutor’s Office, Police, courts, and other state-authorized bodies), within the boundaries and limits of legal provisions and upon justified requests.
Categories of Personal Data Collected and Processed:
The personal data we process mainly includes your identification, location, contact information, email address, phone number, bank transaction data (in the case of card or bank transfer payments), or other personal data collected directly from you when you become our client or request our products and services. When issuing an invoice, we may also process data like your personal identification number, identity document series and number, or banking details.
Generally, we collect your personal data directly from you, so you always have control over the type of information you provide. For example, we receive information from you in the following cases: when placing a phone order via our call center, visiting our stores to place an order, or creating an account on maitri.ro.
Additionally, when visiting the website or using the mobile app, we may process information about the devices used to access it and your interactions with these systems (details in the “Cookie Usage” section).
Moreover, our premises are equipped with video surveillance systems, and the captured images are stored and retained in compliance with applicable legal provisions.
Purpose of Collecting and Processing Personal Data:
We process your data for the purpose of conducting the following activities: fulfilling business objectives (e.g., processing orders, delivering products to the address provided by the recipient, etc.); advertising (Marketing) our offers, products, and services; conducting customer satisfaction surveys, such as post-purchase contact to gauge satisfaction with services provided; complying with financial and accounting legal obligations; ensuring the security of our employees and customers, such as monitoring activities in our stores via video; and addressing requests and/or complaints submitted.
The purpose of collecting and processing your data is to conduct our activities as effectively as possible to provide you with the highest quality products and services.
In most cases, processing your data for these purposes is necessary to initiate and fulfill a contract with you. Additionally, certain data processing operations are required by applicable legislation, including tax and accounting laws.
We aim to keep you informed about the best offers for products/services of interest to you. To this end, we may send you messages via email, SMS, phone, mobile push, web push, etc.
Marketing communications are generally based on your prior consent, which you may withdraw at any time by accessing your personal account or contacting us as per the options in the Contact section.
Who Has Access to Your Personal Data:
For smooth business operations, it may be necessary for some of our employees and contractors to access your data. Contractors refer to companies with which we have contractual relationships for various services, including but not limited to: IT service providers, telecommunication providers, integrated solutions providers for call centers, order management solutions providers, and banking and payment services providers.
In all these cases, the disclosure of your personal data is based on a contract with these Contractors, who are obligated to use the data exclusively for the purpose for which it was entrusted, respect confidentiality, ensure data security, and comply with all data protection legislation.
We may also disclose your personal data to public authorities (e.g., Prosecutor’s Office, Police, courts, and other state-authorized bodies), within the boundaries and limits of legal provisions and upon justified requests.
Despite the security measures in place to protect your personal data, please note that transmitting information over the Internet or through other public networks is not entirely secure, and there is a risk that unauthorized third parties may access and use your data. We are not responsible for such vulnerabilities in systems beyond our control.
How Long We Retain Your Personal Data:
We will store your personal data as long as you have an account in the maitri.ro system or remain in contact with us through phone orders or in-store purchases. Certain data will be retained for a period in accordance with applicable legislation.
You may request the deletion of specific information at any time, and we will comply with these requests, except where certain information must be retained by law or for our legitimate interests.
Your Rights:
You may request access to your data, correct any errors in our files, and/or object to the processing of your personal data. You also have the right to restrict data processing, the right to data portability, and the right to request the deletion of your personal data (noting that in the latter case, the request may be subject to specific legal provisions such as financial and fiscal requirements).
To exercise these rights, please send a written request to the email addresses provided in the “Contact” section.
You also have the right to withdraw consent for receiving information and promotional offers.
Please note that requesting data deletion is an irreversible process, and if you choose to use our services again, it will be necessary to obtain your consent to collect and process your data.
The maximum timeframe for resolving requests sent to us is 30 days.
You have the right to file a complaint with the data protection authority regarding the processing of your personal data – the National Supervisory Authority for Personal Data Processing; B-dul G-ral. Gheorghe Magheru nr. 28-30, Sector 1, Postal Code 010336, Bucharest, Romania; Phone: +40.318.059.211 or +40.318.059.212; email: anspdcp@dataprotection.ro
COOKIE USAGE
This policy refers to cookies and web pages operated by Funcțional Gourmet Bites SRL.
What Are Cookies? A cookie is a small file consisting of letters and numbers stored on a computer, mobile terminal, or other device used by an internet user. The cookie is installed via a request issued by a web server to a browser (e.g., Internet Explorer, Chrome) and is entirely “passive” (it does not contain software, viruses, or spyware and cannot access information on the user’s hard drive).
About Cookies: This website uses both first-party and third-party cookies to provide visitors with an improved browsing experience and services tailored to each person’s needs and interests. We use two types of cookies: session cookies and fixed cookies. Session cookies are temporary files that remain in the User’s terminal until the session ends or the application (browser) is closed, while fixed cookies remain on the User’s terminal for a set period defined in the cookie parameters or until manually deleted by the user.
In “web 2.0,” cookies play an important role in facilitating access to and delivery of many services that users enjoy on the internet, such as:
An “Internet Cookie” (also known as a “browser cookie” or “HTTP cookie” or simply “cookie”) is a small file consisting of letters and numbers that is stored on a user’s computer, mobile device, or other equipment from which the Internet is accessed.
The cookie is installed by a request issued by a web server to a browser (e.g., Internet Explorer, Chrome).
A cookie consists of two parts: its name and its content or value. Additionally, a cookie’s lifespan is determined technically, and only the web server that sent the cookie can access it again when a user returns to the website associated with that web server.
Cookies themselves do not require personal information to be used and, in most cases, do not identify individual internet users.
Some cookies are used only for a single session (session cookies) and are not retained once the user leaves the website, while other cookies are retained and reused each time the user returns to that website (“persistent cookies”). However, cookies can be deleted by a user at any time through browser settings.
A visit to this site may place cookies for purposes such as: site performance; visitor analysis; geo-targeting; registration; advertising; or for advertising sellers.
These cookies may come from the following third parties: google.com, facebook.com, ali.
Cookies are central to the efficient functioning of the Internet, helping generate a friendly browsing experience tailored to each user’s preferences and interests.
Refusing or disabling cookies may make some sites unusable.
Refusing or disabling cookies does not mean that you will no longer receive online advertising, but it will no longer take into account your preferences and interests, as indicated by your browsing behavior.
Cookies are NOT viruses! They use plain text formats. They are not pieces of code, so they cannot be executed nor can they self-run. Therefore, they cannot duplicate or replicate themselves on other networks to run or replicate again.
Because they cannot perform these functions, they cannot be considered viruses.
However, cookies can be used for negative purposes. Since they store information about users’ preferences and browsing history, both on a specific site and across multiple sites, cookies can be used as a form of Spyware. Many anti-spyware products are aware of this and regularly mark cookies to be deleted during anti-virus/anti-spyware deletion scans.
Due to their flexibility and the fact that most of the most visited sites and the largest use cookies, they are nearly unavoidable. Disabling cookies will not allow the user access to the most widespread and commonly used sites, including YouTube, Gmail, Yahoo, and others.
Here are some tips to help you browse safely with the help of cookies:
Customize your browser’s cookie settings to reflect a comfortable level of cookie security for you. If you do not mind cookies and are the only person using the computer, you can set long expiration terms for storing your browsing history and personal access data. If you share computer access, consider setting your browser to delete individual browsing data every time you close the browser. This is a way to access cookie-placing sites and delete visit information when closing the browsing session. Install and constantly update antispyware applications. Many spyware detection and prevention applications include site attack detection, blocking the browser from accessing websites that could exploit browser vulnerabilities or download dangerous software. Ensure your browser is always updated. Many cookie-based attacks exploit vulnerabilities in older versions of browsers.
Cookies are everywhere and cannot be avoided if you want to enjoy access to the best and largest sites on the Internet—local or international. With a clear understanding of how they operate and the benefits they bring, you can take necessary security measures to browse the internet with confidence.
It is possible to set your browser so that these cookies are no longer accepted, or you can set your browser to accept cookies from a specific site. However, if, for example, you are not registered using cookies, you will not be able to leave comments.
All modern browsers provide the ability to change cookie settings. These settings are usually found in the “options” or “preferences” menu of your browser.
Security and privacy issues
In general, browsers have built-in privacy settings that provide different levels of cookie acceptance, validity, and automatic deletion after the user has visited a certain site.
Other security issues related to cookies:
Since identity protection is very valuable and is the right of every internet user, it is advisable to check what potential problems cookies may create. Since they continuously transmit information in both directions between the browser and the website, if an attacker or unauthorized person intervenes during the data transmission process, the cookie information can be intercepted. Although rare, this can happen if the browser connects to the server using an unencrypted network (e.g., unsecured WiFi network). Other cookie-based attacks involve incorrect cookie settings on servers. If a website does not require the browser to use only encrypted channels, attackers can exploit this vulnerability to trick browsers into sending information via unsecure channels. Attackers then use this information to gain unauthorized access to certain sites. It is very important to be careful in choosing the most appropriate method of protecting personal information.
hello@maitri.ro
(0759) 833 480
Bd. Mihail Kogălniceanu 35, București
Functional Gourmet Bites S.R.L. Bd. Mihail Kogălniceanu 35, București, (0759) 833 480